Email Access Issues - Domain Direct / NetIdentity

Description  :  Customers cannot access their email via Webmail or Email Software.

You can temporarily use "mail.hostedemail.com" as a work around for this issue.

- Using an email program you can change the Incoming and Outgoing server name to mail.hostedemail.com
- Using a web browser you can go to http://mail.hostedemail.com and type in your full email address and password to access your mailbox.

Our Email Administration team is currently investigating this matter. We apologize for this inconvenience.

Comments

[markdalzell]

After *3 days* of no email you get back to work Monday morning and post this simple solution? Why didn't someone post that information last Friday? Terrible customer service...

[chuckw]

So why'd you take 3 days to even acknowledge there's a problem? Fixing problems is what is actually challenging; updating a status page should be simple, and also has the effect of stopping you from being bombarded with identical tickets from lots of people with the same problem. 5 minutes of someone's time will save you and everyone else tons of duplicate work.

That 3 days gave me enough time to purchase my own domain name from elsewhere, get replacement email accounts set up on it, and notify everyone of my new address. You've lost more customers, this one having been with you for 9-10 years. I hope you're happy with yourselves.

[rogercuk]

I had a great experience with Domain Direct until a couple of years ago, when suddenly the level of service became drastically bad. Now I moved my domains to a free solution, with which I am quite happy - but sometimes I miss some of the features of the old Domain Direct and I visit this blog to see if the service improved in quality. My sympathies go to all the current users still facing the same problems for more than two years now.

[SKM]

Three days of sporadic (and mostly ineffective) e-mail access, without any notice or acknowledgement during that period, deserves a far more effectual and sincere follow-up than saying "we are aware of the issue, and we're working on it."

I've been a Mailbank / NetIdentity subscriber for a decade, and you've got my money for a few more years to come because I liked my address and re-upped for a long-term discount rather than disrupting family, friends, and numerous high-volume mailing lists.

But the imposition of your utterly untrainable spam filter before the POP/IMAP boxes has been an unmitigated disaster. I now fail to receive half of the traffic on lists/groups hosted at Yahoo. The "safe sender" list is a joke. Sources including the New York Times that are on my safe list (and in my webmail address book, which grants a free pass on every other filter I've ever seen) STILL appear in the spam folder routinely.

Your inability to fix POP3 access from mobile devices after the migration increased my dissatisfaction. I had to discover on my own that only IMAP works for my Palm Centro. You were unable to do anything but advise that I check the POP3 account settings and try the alternate addresses (hostedemail, netidentity) as I had done routinely for a week.

This outage and lack of responsiveness is the last straw. Someone should at least be reviewing trouble tickets over the weekend -- it's not like you turn off the service when the office closes. I now have other distinctive working e-mail addresses and am in the process of porting away from you. If not for your defective, hyperactive spam trap, I'd set the forward and auto-reply options and never think about this service or this company again.

[FedUp25]

@SKM: You are absolutely right. And when you say "it's not like you turn off the service when the office closes" - I would like to add: It's not like we stop paying over the weekend.

So, I now can access Webmail again (and the so-called Support-Site, which was offline as well), great. But I have definitely NOT received several emails on Saturday, Sunday and Monday (today).

Ross, JonC (if you guys are still there), Chris C. and Co.:
- Where are my emails?
- Where is your apology?
- Where is my compensation?
- Where is my refund?

Please let me have my domain-name (I am pretty sure I know everybody who uses my domain-name), and I can finally forget about your poor performance.
I’ll even pay you for it, just deduct the price from all the money you owe me.

FedUp!