Messages Detected as Spam.

In the early morning on January 23/08, an update to the rule-set that our spam filter uses caused an issue in regards to outbound mail flow. Many emails being sent were being reported as "Detect as Spam".  Our Email Administration team was able to locate and correct the problem around Noon 01/23/08 (EST).  We apologize for any inconvenience that this may have caused.

Our Customer Support department will continue to communicate your feedback on false positives that you may still encounter from time to time. With this data, our Email Administration team will work to continuously improve this service.

Comments

[Linda]

Why can't we turn OFF the outbound SPAM filter? Why do you even have one? We have no control over the thing.

Linda

[Kevin]

I agree. I pay for the service and I'm authenticated why is it that I can't send email. Outbound spam should be controlled by simple rate filtering and on a per authenticated user basis. There should not be content filtering or anything that would prevent me from sending to who I want to.

I also am still plagued by inbound false positives. I've reported this issue twice to support in the last couple weeks and yet to even get an acknowledgment that they received my support request. Anybody have a tip on getting support to respond?

Connected to 216.40.xx.xx but greeting failed.
Remote host said: 554 5.7.1 69.147.xx.xx blocked by rbl 6

My wife sending email from her yahoo account get this rbl 6 bounce several times a week when sending to me. Very frustrating as I've tried to disable all spam filtering and have * as my whitelist but I still get friends complaining that they get bounces.

I use my NetIdentity address to forward to my email address so I really wish I could turn off EVERYTHING related to spam/filtering as I've got perfect spam filtering and ways to deal with it on my target email address.

PLEASE HELP. ;)

[ESQnow]

I have been complaining about not being able to use the search capability of my inbox since November, when will this be fixed???? Anyone else have this problem. And oh, yeah, why can't my sent mail be in chronological order, the most recent being first, like it was before?

[FordFalcon]

Firstly, let me set the stage for my diatribe… I am a disgruntled DD subscriber solely for the way this email debacle has been handled. I have 30+ Personal Identity/SME accounts that were initially setup with DD because I liked their WEBmail and IMAP service. The salient sell point was the catch-all feature that allowed for the creation of a global mail server for a tld without the necessity of having an in-house mail server. The down-side is the SPAM received --- turning off the catch-all now is not an option… Addressing my clients concerns about missed, delayed, and bounced emails throughout this ordeal has taken its toll.

Subsequently I have been instructed by a number of my clients to move their email services elsewhere because of the lack of a timely resolve and the impossible DD (non) support contact-ability. Many of my clients do NOT have high speed access and the current “STANDARD” webmail access is NOT for them. The Firefox centric development has made it a less than useful method for anything else… Yes we have resorted to using a different mail access and clients… The “BASIC” webmail is ok but is lacking any control for font sizes and window sizing for IE6 users… Ross maybe you could have the team look into this or use an MS browser to visually see the resultant problem.

Now for the real reason I have taken time out to post here. The SPAM feature of the NEW mail system is taking some getting use to. Having it go directly to a SPAM folder is a plus especially for us BlackBerry (phone) email subscribers. I have had a number of false positives, and a number of true SPAM gets through but as time goes on it is improving. The SAFE SENDER concept is fraught with misinformation.

We put tlds on the SAFE SENDER list… they disappear. Yes we have put in multiple tickets to question this feature. Occasionally SAFE SENDERS will end up in the SPAM box… There is no mechanism for a global safe senders list… for all of the tld with multiple mailboxes.

We went through the out-going mail SPAM quandary with very frustrating results responses from DD and even more infuriating responses from our ISP with their recommended solution (fix the problem yourself).

Perspective… We receive on average 160 SPAM emails / hour… 4-5/hour make it through… We were making the mistake of just deleting these which in effect made them legit (NOT SPAM). Since reporting them as SPAM our missed /hour rate is now per day…

Our False positives are 4-5 per week… but when you can only see 5 headers at a time with the “STANDARD” access or even 50 headers with the “BASIC” stepping through the SPAM folder via the webmail can be painfully arduous. (The flood gates must be open in the last hour I have received 576 SPAM messages… that’s 116 pages in the STANDARD view or 12 pages in the BASIC view… scanning is fast… deleting is slow…)

False positives / safe senders… same thing you need to report them as NOT SPAM…
If enough email DD server-wide is reported as SPAM for those that are on your safe senders list it will be considered SPAM.

…rbl6… YOUR ISP is on a black list… you can get the ticket to travel but if you are on the Do Not Fly List you won’t get on the plane… Our experience with this after getting all over DD about how they were the cause resulted in a rude awakening… Our address was NOT on any of the BlackLists but the containing block of addresses was. We could get off the list by paying $50.00 for every address on in the blocked range. DD’s advice to get another IP address not on the list was returned by our ISP to essentially to find another ISP. Your email source IP address is where you get on the network… NOT WHO YOU FLY WITH…

My wish list… LET ME FILTER MY SPAM… I never want to see a 999999999.999999999999999@tld again… either from: or to: (9s are random numbers)

LET ME BLOCK/FILTER SOURCE IP ADDRESSES like 88.*.*.* (The real access point not the spoofed)

My experience with the other mail services… The fact that we have kept our primary accounts with DD should be an indicator.

NOW if we all reported the SPAM and NOT SPAM we could train these filters to better serve us…

[Richard]

The outbound spam filter needs to be REMOVED ENTIRELY. The code that deletes all the text that a user enters must be REMOVED ENTIRELY. The idiotic grammatical errors like "The message cannot be send" must be REMOVED ENTIRELY.

Of course, like all of the valid complaints that have been made, I'm sure this one will be ignored.