MD5 Authentication disabled for email

We have gotten quite a few questions about MD5 and connecting to our email servers with it.  MD5 authentication is no longer used on our servers, mostly due to security concerns with it.

Instead you are able to use SSL with our email server which we find is a much more secure means of authentication rather then a single pass algorithm.

An article on the subject has been posted here in our knowledge base.

Comments

[JTalbert]

So to ask you a question, of which I asked over two weeks ago that was never answered.And again last week, and no again, hopefully the third time will be a charm...

In order for me to "Train" this spam filter, I must log log into Webmail, and report it through webmai, or Does moving it from my inbox to the spam folder through my mail program also have the same affect? It has seemed to, but I want to be sure.

Thank you in advance for an answer to this question so I can train this spam system for you...

[JonC]

@ JTalbert

We are always working to improve the spam filter on our side, but it helps a great deal when you report any spam you see. To make sure our system knows what it's missing you can submit spam using the information in our Knowledge Base article: http://help.domaindirect.com/index.php?_m=knowledgebase&_a=viewarticle&kbarticleid=194.

It basically says that you have to select the messages in webmail by checking them off and then hitting the spam or not spam buttons at the top to report the spam. Moving them into the spam folder doesn't report the messages as spam. If you are using an email client such as Outlook you can't report directly from the software, but you can forward headers and content of the spam to missed.spam@emaildefenseservice.com and that will report it to our filtering system.

[JTalbert]

FYI. For a while now I have been using my Mac Mail client to move things to and more importantly from the spam folder and it "Appears" that the mail system recognizes the move and some emails that had been reported as spam, are no longer being reported as spam with doing what I mentioned above. So maybe your mail spam system is smart enough to recognize what I did, or I just have gotten damn lucky.

[JTalbert]

Oh, sorry for the additional post, I just wanted to comment that the mail system has been working fine for me and even the spam filter is doing a better job than it had in the past. So things are looking positive.

[Todd]

Well, my account is about to expire. Even after updating people, companies etc for several months I still get some e-mails to my netidentity account. It it very frustrating to be pushed into getting rid of the account due to the poor quality of service since the purchase by Tucows.

My experience shows why some people remain with this service in spite of the poor quality.

It appears that after over a year the service is starting to improve. This is not enough to keep me as a customer. I simply will not risk going through this nightmare again.

I recently learned a friend of mine moved over to g-wiz mail due to the problems he experienced. He didn't like the webamil interface so he only used his account to forward mail. He lost enough mail that even just using Tucows to forward e-mail created so many problems he simply gave up.

Perhaps at some point this will become a decent service. At this point however there have been so many problems I simply can't contine to rely on Tucows to provide e-mail.

So now, after using this e-mail address for over 7 years I must abandon it.

The good news is now I have an e-mail address I can keep for life.