Email System Maintenance - Jan 25 - 26

We will be conducting scheduled maintenance for the Domain Direct and NetIdentity Email Service overnight on Friday, January 25th and early morning Saturday January 26th.

This window will be used to update the software and hardware of the email system to increase overall performance.

Time: Fri Jan 25th @ 11:00 PM to Saturday Jan 26th @ 3:00 AM EST
Your local start time to your local finish time
Duration: 4 hours

Customers will not be able to access their mailboxes via
POP, IMAP, or Webmail. We expect between 45 minutes and four hours of down time. No mail will be lost, it will only be delayed until after the maintenance is done.

Comments

[dgleeson]

The clean-up of the sidebar of this blog is nice, but you need to bring back the Recent Comments in addition to Recent Posts especially so we can see if JonC or Ross has replied to a thread without checking each one since their replies have become so infrequent.

[mjdes]

It appears that the email maintenance has either been moved forward by 4 days or the netidentity people live on another planet which uses a calender different to planet Earth.

So far today I have been without email access for 4 hours.

Time to seriously consider moving away from this shambles of a company.
AOL is a possibility however I quiver at the thought - I dont recall email downtime which makes them attractive once again.

NetIdentity - get your act together - I never paid for this level of service !!! And a free month's subscription is not sufficient to appease your customers.

[Ross]

@dgleeson - we are spending much of our time focused on making the new customer service portal as useful as possible. Over time, this blog will be replaced by the customer service portal. That's not to say that we're going to get rid of the direct interaction, but rather, that it will take place inside the customer service portal either in a blog format, a forum format, or possibly both. In the meantime, I've cut back slightly on the amount of time that we're spending on the blog in favor of trying to be as proactive as possible solving our customer service issues and providing direct assistance to inquiries made via the customer service and telephone systems.

@mjdes - We have had no downtime or issues today at all. Are you using high-speed internet via work or home? What router are you using? We've been receiving reports that a broadband router exploit might be causing problems for some clients of ours. I wonder if this might be happening to you as well - just a guess. If you have more information that you can email me, I can have someone look into this for you - ross@tucows.com

[MikeH]

Hi. I know this isn't a support forum, but support emails don't seem to be being actioned again, so I'll try here...

Can you please increase the session timeout on the webmail interface; or at least make it configurable by the user? I've just lost a big draft because of this issue - I went to send the mail and got the message "Your session has timed out." I followed the link to login again, but the message hadn't been saved. Lesson learned on my behalf - always click the save button every 2 minutes or so, but couldn't the web client do this for me? What's the point in having a session timeout anyway?

Can't the webmail server detect when I'm typing a message? It doesn't seem difficult to fire off an AJAX call now and then.

Thanks,
Mike

[Jason_Gaudet]

Ok, sure there are still issue with Net/DD service but why in the heck hasn't the webmail target on Netidentity.com been fixed yet. When I try to log in via the main page at Netidentity, I get the error: "Webmail errored saying:Webmail login service is currently unavailable. Please try our alternative login page here".

Come on. At least fix the webmail target on your own website!

Secondly, the SPAM button in webmail has no function. I have yet to see it work. Now I get more spam than ever. This account is all but finished... and I will exit this chaos.