Holiday Hours for Customer Service

December 24th: 8am to 5pm EST
December 25th: Closed
December 26th: Closed
December 27th: 9am to 5pm EST
December 28th: 9am to 5pm EST
December 29th: Closed
December 30th: Closed
December 31st: 9am to 5pm EST
January   1st: Closed

Happy Holidays Everyone!

Comments

[jimpbob]

21st December 09:25 GMT. "Service is unavailable". Happy Christmas.

[GrumpyGranny]

21st December 10:30 am PST
Internet Explorer cannot display the webpage

[GrumpyGranny]

21st December 10:30 am, PST
Attempt to use Outlook to send email:

Your email message was unable to be sent because your mail server rejected the message

[Richard]

Ross, some problems with the email that keep it from being as functional as it was TWO years ago before Tucows took over.

1. The spam filter is obliterating messages after I hit the send button. It will say "cannot send message since it is considered spam." Um, sorry, no. This "feature" should be turned OFF when sending to a handful of people and no code should EVER permanently wipe out something a user types in. This was one of the biggest problems with the previous disaster of an email system! Whenever I see a legit email message in the spam folder, I check the spamcatcher notes in the header field. It has a lot of problems. A friend with a gmail account had a "100% spammy domain." Huh?

2. Please add the ability to move messages into folders from within the read view of a message. I use the non-java interface. This was a key feature in the old system.

3. Let us configure our own timeout. I never use a public computer and don't need to type my password ever 15 minutes.

Fix these and I won't want to stab my own eyes out after logging in for the first time in a long time.

[Daniel Haden]

"Service Unavailable" (23 December 2007 @ 21:50 GMT).

The service from Tucows is a joke and the company is a joke too. The only reason I'm with Tucows is because of my email address. The email account platform is amateurish and login problems occur frequently.